Ordering and Shipping Information

Free Shipping

This special promotion is being offered with the following terms and conditions:

  • Offer good for all books in the ciscopress.com Store.
  • The method of free shipping is UPS Ground. If you want to use a different shipping method, the free shipping offer will not apply to your order.
  • Your shipping address must be in the United States.
  • This offer is available for a limited time and can end without notice.




Processing Time

Shipping Time


Standard Ground


U.S. Only. Add 1 day shipping time for Alaska and Hawaii

Usually within 24 hours during regular business days

3-8 business days


2nd Day


U.S. Only. Add 1 day shipping time for Alaska and Hawaii

Usually within 24 hours during regular business days

2 business days

$6.00 USD Flat Rate



U.S. Only. Add 1 day shipping time for Alaska and Hawaii

Usually within 24 hours during regular business days

1 business day

$8.00 USD Flat Rate

International Priority

UPS International

International Customers, Including Puerto Rico and Guam

Usually within 24 hours during regular business days

3-8 business days

Varies by country **

Orders submitted prior to 11:30 AM ET on business days usually ship the same day.

**International shipping rates vary based on the destination country. To determine rates, please add the item(s) you would like to purchase to your shopping cart and proceed to checkout. Step one of the checkout process will ask for your shipping address, once you have filled this information in and click "Continue" your shipping charge will be displayed. You may still choose not to place your order at this time by simply closing out of the shopping cart. No credit card information is required to view shipping information.

UPS has confirmed that there is a temporary suspension of all non-document shipments to private individuals in the Russian Federation. If you ship a non-document shipment to an individual at this time it will be returned, even if a work or home address is provided.

APO & FPO Addresses

If shipping to an APO/FPO please select AA, AE or AP as your state and enter APO or FPO in the city field. Shipments to APO/FPO addresses can only be shipped via U.S. Priority Mail. Delivery may take as long as 4 to 5 weeks. Priority Mail is a non traceable service and does not have guaranteed delivery times. Priority mail is free.

Shipping Stipulations and Restrictions

If your order is shipping Internationally (outside of the U.S.) it may be subject to brokerage fees, import duties, and taxes, which are levied once the package reaches the destination country. Cisco Press has no control over these charges and cannot estimate what they will be. Any charge that might be incurred is the customer's responsibility. For further information please contact your local customs office.

There may also be one or more possible reasons that this site is unable to offer international shipments and eBook sales in specific countries, including but not limited to United States embargo laws, international distribution rights, international laws, and high fraud patterns. Please contact a local Pearson office for information on retail partners in your area.

Please note that we are unable to ship to P.O. boxes.

Pearson Education and UPS follow a business day calendar. We do not ship on Saturday, Sunday ,or U.S. holidays.

Back ordered Products

We will notify you if one of your selections is on back order, and retain this back order for out of stock products for 30 days. If the product is not back in stock after this period, we will cancel the item(s) on back order and you will receive an email confirmation of the cancellation. If the product is back in stock within 30 days, we will fulfill the original order. Note that if only part of your order of multiple products is out of stock, the in-stock items will be shipped right away.

You can always cancel your order while you are waiting for it get back in stock. Simply email your request to customer-service@informit.com (sales inquiries will be handled by the Informit Network customer service department.) Please be sure to include your order number with your request.

Sales Tax

Cisco Press is required to collect state sales tax for orders shipped to most states.


If for any reason you are not satisfied with your purchase, you may return your physical book(s), unopened CDs, unopened DVDs, or unopened software, in resalable condition and with the original receipt, within 30 days for a full refund. Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your original invoice with the book(s), and be sure to include your full name and address on the outside of the package.

Return merchandise to:
Pearson Returns Facilty
258 Prospect Plains Road
Cranbury, NJ 08512-3605

Electronic goods, including eBooks, digital audio, digital videos, or other digital goods, may not be returned for a refund.


When you purchase an eBook from us, you will receive a link in your Order Confirmation e-mail to access the eBook via your Account page.

Contact Us

If you have a question or need to contact our Customer Service Department please click here.