Firas Ahmed, CCIE No. 14967, is a solution architect from the enterprise data center team at Cisco Customer Experience (CX). He completed a master’s degree in systems and control engineering following a bachelor’s degree in computer engineering. Firas holds CCIE certificates in routing and switching, collaboration, wireless, security, and data center technologies in addition to industry-based certifications, including CISSP, PMP, VMware VCP6.5-DCV, ITIL, and GICSP. Firas has more than 15 years of experience in designing, developing, and supporting various data centers for enterprise and IoT customers. Firas has additional experience as a seasonal instructor in a number of community colleges in Toronto, where he taught various computer networking courses. You can reach Firas on Twitter: @dccor_firas.